COVID-19 Information

A safe experience at ARCOTEL Hotels

To help you enjoy your stay with us while keeping you healthy and safe, we have partnered with hygiene solutions provider Diversey to deliver a customised sanitation plan for each of our hotels and restaurants. The hygiene concept goes beyond the official rules and regulations in order to guarantee the highest level of protection for our guests and employees.
The measures include:
• contactless payment
• strict maintenance of the social distancing rules, both in the public areas and in the restaurants
• increased cleaning and disinfection options for your safety
• disposable products, where prescribed, while maintaining our sustainability focus
• compliance with the official health and safety rules
• regular training for our employees, who will be available to answer your questions and concerns at all times
 

Booking and cancellation conditions for all ARCOTEL hotels

We won’t leave you standing out in the cold! In view of the current developments in connection with SARS-CoV-2, we have changed our booking and cancellation conditions for all ARCOTEL hotels.

For a safe holiday feeling we offer you from now on new cancellation conditions!

With MORE flexibility you can book your next stay in an ARCOTEL destination without worries and benefit from a free cancellation until the day of arrival at 6.00 pm., with booking the smart or easy roomrate. Existing bookings and bookings that cannot be cancelled (Basic or Enjoy Rate) are excluded.

For cancellations or rebookings, please contact the reservations department of the hotel you have booked.

We look forward to welcoming you at a later date. Stay healthy!