Customer reviews

Customer reviews

Customer reviews

What our guests say

"Very good"

Nice stay, clean hotel and kind staff
Hotel guest
29-Sep-2020

"Very good"

"Excellent"

Great stay!
Hotel guest
21-Sep-2020

"Excellent"

"Excellent"

Perfect Hotel, Perfect Breakfast, Perfect Area - Absolutly recommend
Hotel guest
26-Aug-2020

"Excellent"

"Excellent"

Nice hotel and rooms
Tim Ainsworth
11-Feb-2020

"Excellent"

"Excellent"

Great Hotel with nice theme rooms, perfectly located Between Reeperbahn , Harbour and City Center
Rene Matern
29-Jan-2020

"Excellent"

"Very good"

This is a very comfortable hotel with friendly helpful personal and a Bee protection program.
Hotel guest
26-Jan-2020

"Very good"

"Excellent"

Thanks a lot for the upgrade. The room was great!!!
Hotel guest
6-Jan-2020

"Excellent"

"Very good"

We were very pleased with the hotel. The room was much bigger than we expected and very clean and modern. Very good value.
Kirsty Chater
5-Jan-2020

"Very good"

"Excellent"

Excellent séjour dans ce bel hôtel !
Hotel guest
27-Dec-2019

"Excellent"

"Excellent"

Excellent service and great Location.
Hotel guest
19-Nov-2019

"Excellent"

"Excellent"

Beautiful hotel with great staff! We loved it!
Hotel guest
13-Nov-2019

"Excellent"

"Pleasant"

The hotel was very nice and staff were friendly and helpful I do feel that the breakfast was very overpriced and this is why we chose to have breakfast elsewhere. Maybe you should consider lowering the price.
Hotel guest
3-Nov-2019

"Pleasant"

"Very good"

It was nice and clean, good size double bed, with window overlooking the park.
Hotel guest
9-Sep-2019

"Very good"

"Very good"

Not satisfied with the refill of bathroom products, and the final touch was missing with regards to presentation both in the bathroom and the room in general.

Hotel response

Dear Guest, thank you for your stay in the ARCOTEL Onyx Hamburg and your rating. We regret that you were not satisfied with the refill of our bathroom products. This does not correspond to our usual high standard. We will retrain here therewith this problem will not happen anymore in the future. We hope that we can welcome you again. Kind regards from your ARCOTEL Onyx team
Hotel guest
8-Jun-2019

"Very good"

"Excellent"

Very convenient location for my purpose of visit. Great buffet breakfast. Nice room. Very helpful front desk staff. Very good price.

Hotel response

Dear Guest, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us and you liked the location, our varied breakfast buffet and our services well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team
Hotel guest
8-Jun-2019

"Excellent"

"Excellent"

Great location, secure parking, clean rooms and great value. Recommended.

Hotel response

Dear guest, Thank you very much for your good ranking and your positive feedback. We are very pleased to read that you felt comfortable with your stay in our hotel and that you liked our great location in the beginning of the Reeperbahn and our services. We would be pleased of welcomming back soo. kind regards from St. Pauli, your ARCOTEL Onyx team
Hotel guest
8-May-2019

"Excellent"

"Excellent"

As always a wonderful experience. The rooms are a great size, very clean and stylish with great staff. Breakfast is fantastic, fresh with lots of choice

Hotel response

Dear Kevin, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us as always and that you liked our unique rooms and our extensive breakfast buffet with regional products as well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team
Kevin Reynolds
2-May-2019

"Excellent"

"Very good"

Nice big room, great assortment in mini bar, great morning buffet.The overall impression exceeded our expectations! Our best recommendations

Hotel response

Dear Kevin, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us as always and that you liked our unique rooms and our extensive breakfast buffet with regional products as well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team
Hotel guest
18-Apr-2019

"Very good"

"Excellent"

Absolutely loved the bright and spacious bedrooms and the bathrooms wuth power shower. Superb location. Wide variety at breakfast. On our day, rolls rather stale though. Maybe we were just unlucky. Can unreservedly recommend this hotel.

Hotel response

Dear Kevin, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us as always and that you liked our unique rooms and our extensive breakfast buffet with regional products as well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team
Hotel guest
17-Apr-2019

"Excellent"

"Excellent"

My stay way perfect. Hotel is very nice and staff also very nice. No faults to say at all.

Hotel response

Dear Kevin, Thank you for your stay in the ARCOTEL Onyx Hamburg and your great rating. We are very pleased to read that you have felt comfortable with us as always and that you liked our unique rooms and our extensive breakfast buffet with regional products as well. We look forward to welcoming you back soon! Best regards from St. Pauli, your ARCOTEL Onyx Hamburg team
Damien Murphy
26-Mar-2019

"Excellent"

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